Assessment Criteria

Assessment Criteria

The Foundation has been founded on comprehensive research and knowledge that in order to change the perceived attitudes and approaches to caring ,which are not always focused on the understanding or wishes of the people at the front line of care, a truly fresh approach is needed which is not beholden to any other statutory body or voluntary organisation.

The whole essence of the Edith Ellen Foundation Kindness Audit is based on the Department of Health’s own admission that people in healthcare are being neglected.

That there is not a national culture that demands, and insists on one standard and consistent improvement in the quality of care givers, that also lends positive support to service providers to ensure that they play an influential part in this cultural change process.

Our research and now the practical evidence gathered by the Foundation’s Kindness Audits, all points to our belief that the current Adult Safeguarding Framework is not fit for purpose as it lacks the “human” element!

Despite the publication of “No Secrets” and reports such as Respect and Protect, (PANICOA); Focus on Enforcement Regulatory Reviews- Review of the Adult Care Homes Sector October 2013, and the revision of the Mental Capacity Act and DOLs, these are shown to be wholly inadequate.

Therefore the Foundation has great concerns about the safety of  our most vulnerable people in care, and has to question the Care Quality Commission’s Inspection programme and its suitability to protect people in care, and the careers of outstanding care givers.

The Foundation’s own experiences shows the CQC does not find the beneficial solutions that will provide an appropriate commercial programme for care providers to support and improve the consistency, reliability and sustainability of everyone’s care.

At the Foundation we believe that the CQC’s:

  • Is slow to react to complaints and ignores the real issues for too long
  • They are not always consistent in their judgement calls
  • When they do inspect care and find evidence of systemic abuse, they have simply relied on the service provider to improve their own care, without any provision of support for those still living and working in this environment
  • Current focus on the” Mum’s Test” does not inspire nor promote immediate change, and any robust actions to be completed at the time of, and in the hours and days following and inspection.
  • Does not implement any comprehensive action plans for any improved outcomes, or, in the main, seen to be collaborating with other safeguarding agencies in the same area
  • Are not preventing unsafe practices, and people are shown to remain in dangerous and unhealthy systems evident of abuse and neglect and completely at risk, for considerable months or more, after recommendation of improvement are required to be implemented.

In relation to the CQC’s main responsibility, to regulate the Health and Care industry to ensure a standard is being met, they are failing in their promises to listen to complainants, address their concerns and put in place measures that protected the people in those failing care services.

The Foundation believes that it has a more sophisticated framework and analytical tool to be able to probe into those levels which define safety in services, and whether it operates a unified, empowered and dedicated care culture of excellence through its Validation Controls and its probing approach to:

  • Interviews with management, staff, residents and families
  • 5 Sense Observation approach on the quality of nursing and care delivered.
  • Identify best practices that may benefit others
  • Quantifying any subsequent support and partnership connections that will benefit the service provider
  • Measuring improved outcomes after working to support each service provider

The Kindness Audit is quantitative and compliant with all the recommendations from the Health and Social Care Act, Compassion for Care, and the ambitions of the NHS Mandate 2014/15, but goes much further in the practical delivery of improvements than any recommendations; even further than any recommendations emanating from the Francis, Keogh, Berwick and Winterbourne reports.

The Foundation’s Framework seeks to establish:

  • Care that Nurtures a Safe Transfer of Services and Person Trust Confidence, Belief and Satisfaction in Services
  • Engaged Confident and Motivated Workforce and Consistent Management Systems for Success
  • Effective Training providing Confident and Accomplished Holistic Skills and Unified Interaction, Involvement and Developments on Improvements for Care
  • Emphatic Understanding and Mediation for People’s Feelings, Fears, and Frustrations and Personal Approaches that Demonstrate Compassionate Listening and Understanding and Attentive Approaches that Understands and Supports People’s Needs
  • A Strong, Meaningful Purpose and Flexible Exceptional Core Branding that are Building, Nurturing and Maintaining a Holistic Care Culture that is Authentic and Humane and Bringing Better Understanding and More Genuine Care of People

The Foundation is also in a far better position for understanding what barriers prevent promises to deliver outstanding care services, and why systems fall down on providing an excellent personal experience every time.

The Foundation’s focus is on building communities and bringing people and partnerships together with the self-belief that they can work together with one aim, to improve, build and shape our social care now and for our future.

The Intention of the Foundation is to serve the people that need care and it will not be swayed or deflected by its determination to remain totally independent.

Now the Foundation is proving it will guide, support, nurture and lead improvements in Consistent Holistic Kindness in Care and develops the necessary controls for a strong, united and cohesive leadership and team framework. One which helps in the prevention of a culture of abuse and neglect, by supporting acclaimed Holistic Kindness in Care Givers influential in designing and delivering outstanding care.

Importantly the Foundation has the determination to bring a mechanism for change in its unity of vision, for the better planning of services and continued Improvements and consistency of safe and outstanding quality Nursing and Care systems and skills, that are now necessary for all the people they serve.