The Foundation knows only too well that care changes quickly, and that care is in crisis now. This is particularly true for the people in care homes, as they appear to be our forgotten people.
Across the UK the collective voices of people in care, and our older frail and vulnerable people, are rarely heard and collectively championed.
Seldom do they receive Holistic Kindness in Care that is their right. Something that all of us should expect for our loved ones when they have need it, and for which, people in care and their families pay such a huge amount of money.
The Foundation understands all too well the real barriers that prevent trust in any care safety, and results in unnecessary and painful early deaths.
The caring industry as a whole relies too heavily on tick box systems and extensive paperwork that supposedly supports the true care of people, but in fact rarely equates to a true day in the care of their services.
The Foundation has established that much is ignored and forgotten as recommended tools for timely check calls that should regularly daily updated information on people’s wellbeing. That as such these records are rarely looked at, and might be open to manipulation and, in legal terms, blatant acts of fraud.
The whole concept of paper trails and distance learning aids as mechanisms for safe quality assurance for caring will never assess the true attitudes and approaches from care workers, and give clear instructions on how to deliver best care practice. It simply leads to the horrific and systemic abuse and neglect, which is endemic in care in the UK.
However extremely unpalatable and unthinkable it may be, when loved ones die in conditions that are inhumane, humiliating and cruel, rarely is anyone held responsible and accountable.
It would appear that people’s rights and lives are being forgotten and lost, and people in care have little value, respect ,compassion and kindness, as little is being done to stop it happening on the front line of care in the first place.
By the same token understanding how to deliver excellent and consistent individual care may be widely debated and discussed, but only happens in those few rare breeds. Those service providers who successfully understand how to negotiate around health and social care systems, and to mediate the internal and external barriers that impact on management and staff abilities to deliver an excellent Holistic Kindness in Care experience every time.
Care systems are, in the main, reliant on individuals leading care. Rarely do service operations:
- Link the quality of care and culture to active management leadership, support and trust based relationships
- Show great decision making by sharing goals, values, and interests in a framework of effective and consistent leadership presence, (especially on the front line) and robust communications
- Create a community around those delivering and receiving care.
We all need care to move quickly away from any evidence of insensitive care. Where people’s identity and independence has been lost because there is a lack of respect and value for people’s lives, or care has shown a responsibility for contributing to poor observations and thoughtless actions that are unsafe and harmful.
But it is also evident that Pride in care will always shine out in a unified, motivated, empowered and dedicated care culture of excellence, where trust, and harmony runs alongside its valued and respected staff teams working with a strong meaningful and flexible purpose.
The Edith Ellen Foundation has shown that Holistic Kindness in Care attitudes and approaches are dedicated to people in care. Its principles of support promote consistent management systems for success.